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Shipping & Returns

Shipping & Returns

Please note that if a PRE ORDER item is ordered, all items will ship once items on pre order are available for shipping.

Please place a seperate order if you do not wish to wait for pre ordered items to arrive.

FREE standard shipping for orders over $150* excludes BULKY items

Standard Delivery: $10 flat rate Express Delivery: $15 flat rate

Local Delivery: available to customers in the Rockingham area. Please select 'Local Delivery' at checkout. Your order will be delivered within 3 business days.

BULKY Shipping: Bulky items include Piklers, Pikler Accessories, Learning Towers and items over 5kg. Shipping rates are calculated based on weight and will vary for each product. Please note bulky items will be sent separately to regular items ordered. You will only be charged for shipping once.

Please note if you are ordering pre-order item(s) then your entire order will be shipped once the pre-order item(s) are ready for dispatch.

We endeavour to dispatch all orders within 2 business days*.

Delivery times will vary depending on your location. Once your order is dispatched you will receive tracking information via email.

*Excludes orders containing pre-order items


We do not currently offer international shipping.


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened & unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at If your return is accepted, the buyer will be responsible for covering return shipping costs. We will provide information on where to send your package. Items sent back to us without first requesting a return will not be accepted.